Terms and Conditions

By booking or using any services provided by Regal Chauffeurs Cardiff, whether through our website, telephone, email or any other booking method, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.

These Terms & Conditions apply to all private hire, chauffeur, airport transfer, corporate travel, wedding transport, event hire and any other services supplied by Regal Chauffeurs Cardiff.

1. Definitions

Throughout these Terms & Conditions:

"Company", "We", "Us", and "Our" refer to Regal Chauffeurs Cardiff.
"Customer", "Client", "Passenger", and "You" refer to the individual or organisation making the booking.
"Driver" refers to the chauffeur or private hire driver assigned to your booking.
"Vehicle" refers to any chauffeur vehicle supplied by Regal Chauffeurs Cardiff.

2. Booking Policy

2.1 Booking Methods

Bookings may be made by

Our website
Telephone
Email
Approved business account
Any other authorised booking method offered by Regal Chauffeurs Cardiff.

Private hire drivers are legally prohibited from accepting bookings directly. All bookings must be made through the Company.

2.2 Booking Confirmation

Once your booking has been accepted, you will receive a booking confirmation.

It is your responsibility to check all booking details including:

Date
Collection time
Collection address
Destination
Number of passengers
Flight details (where applicable)
Vehicle type

Any errors must be reported immediately.

Failure to notify us of incorrect information may result in delays or additional charges.

2.3 Driver Details

Where applicable, driver details will be issued before your journey.

These details may include:

Chauffeur name
Telephone number
Vehicle details
Collection instructions

Please retain this information until your journey has been completed.

2.4 Vehicle Availability

Whilst every effort is made to provide the vehicle selected during booking, Regal Chauffeurs Cardiff reserves the right to substitute a vehicle of equal or higher specification should operational requirements make this necessary.

This will not incur additional charges.

2.5 Additional Stops

Additional pick-ups, drop-offs or route changes requested after booking may incur additional charges.

Charges will depend upon:

Extra mileage
Waiting time
Journey duration
Vehicle availability

3. Payments

3.1 Accepted Payment Methods

We accept payment by:

Debit Card
Credit Card
Bank Transfer
Approved Corporate Account
Cash (where previously agreed)

3.2 Deposits

Unless otherwise agreed:

A 50% deposit is required to secure most advance bookings.
The remaining balance must be paid at least 7 days before travel.

Bookings made within:

48 hours of travel; or
On the day of travel

must be paid in full before the journey commences unless otherwise agreed in writing.

3.3 Corporate Accounts

Corporate account customers may be invoiced subject to prior approval.

Invoices are payable within 7 days unless alternative payment terms have been agreed.

Late payments may incur:

£25 administration fee
Interest of 1% per day on overdue balances until paid in full

The Company reserves the right to suspend future bookings where invoices remain unpaid.

3.4 Prices

Quoted prices are based upon:

Journey distance
Estimated travelling time
Number of passengers
Vehicle selected
Journey details provided at the time of booking

Prices may be revised if journey details change.

4. Pricing Policy

Prices quoted include the agreed journey only.

Additional charges may apply for:

Waiting time
Additional stops
Route changes
Parking charges
Toll charges
Congestion charges
Cleaning fees
Damage to vehicles

No hidden charges will be added unless additional services are requested or additional costs are incurred during the journey.

Seasonal Surcharges

Bookings made during exceptionally busy periods may attract additional charges.

These include (but are not limited to):

Christmas Eve
Christmas Day
Boxing Day
New Year's Eve
New Year's Day
Major sporting events
Concerts
Public holidays

Customers will always be advised before confirming the booking.

Meet & Greet

Meet & Greet services are only available at participating airports and stations.

Where applicable, the charge will be confirmed at the time of booking.

5. Airport Transfers

Regal Chauffeurs Cardiff specialises in airport transfers throughout the UK.

Whilst every effort is made to ensure punctual arrivals, we cannot accept liability for delays caused by circumstances beyond our reasonable control.

These include:

Heavy traffic
Road closures
Diversions
Vehicle accidents
Severe weather
Airport restrictions
Security incidents
Industrial action
Force Majeure events

Recommended Arrival Times

Customers are advised to book journeys allowing sufficient time before departure.

As guidance:

Domestic and European flights: minimum 3 hours before departure
Long-haul international flights: minimum 3 hours before departure

Passengers choosing shorter arrival times do so entirely at their own risk.

Flight Information

Customers must provide:

Airline
Flight number
Scheduled arrival time
Arrival terminal
Departure date

Incorrect flight information may result in additional waiting charges or failed collections.

Flight Monitoring

Where flight numbers are supplied, Regal Chauffeurs Cardiff will monitor scheduled arrival times wherever reasonably possible.

Drivers will adjust collection times where practical.

This service does not guarantee availability during exceptional operational disruption.

Missed Flights & Connections

Regal Chauffeurs Cardiff cannot be held responsible for:

Missed flights
Missed trains
Missed ferries
Missed cruise departures
Missed business appointments

where delays are caused by circumstances beyond our reasonable control.

Passengers are strongly advised to hold comprehensive travel insurance.

Meet & Greet Waiting Times

Meet & Greet bookings include complimentary waiting time from the flight landing time:

International arrivals – up to 60 minutes
UK & regional arrivals – up to 30 minutes

After this period, waiting charges will apply.

Failure to contact the Company or meet the driver within the complimentary waiting period may be treated as a no-show.

6. Waiting Time

Airport waiting begins from the aircraft landing time.

Complimentary waiting:

International arrivals – 60 minutes
Domestic/Regional arrivals – 30 minutes

Additional waiting is charged at the prevailing hourly rate advised during booking.

For all other chauffeur bookings:

A grace period of up to 15 minutes may be allowed at the driver's discretion.
Waiting beyond this period will be chargeable.
Waiting charges apply per vehicle.

Should waiting become excessive, the Company reserves the right to treat the booking as a cancellation or no-show.

7. No Shows

A booking will be classified as a No Show if:

The passenger fails to attend the agreed collection point.
The passenger cannot be contacted.
The waiting period expires.
No alternative arrangements have been agreed.

No refunds are payable for No Shows.

8. Travel Insurance

Customers are strongly encouraged to obtain suitable travel insurance covering:

Flight disruption
Delays
Cancellations
Missed connections
Personal belongings
Medical emergencies

Regal Chauffeurs Cardiff accepts no liability for losses that would ordinarily be covered by travel insurance.

9. Amendments

Booking amendments should be requested as soon as possible.

Requests must be made directly with Regal Chauffeurs Cardiff by telephone or email.

Drivers are not authorised to amend bookings.

All amendments remain subject to vehicle and driver availability and may result in revised pricing.

10. Cancellation Policy

At Regal Chauffeurs Cardiff, we understand that plans can change. Our cancellation policy is designed to be fair to both our customers and the Company.

10.1 Standard Bookings

Cancellation requests must be made by email or telephone. A cancellation is not deemed accepted until written confirmation has been issued by Regal Chauffeurs Cardiff.

Cancellations made more than 24 hours before the scheduled collection time are eligible for a refund, less:
- A £25 administration fee per vehicle, and
- A 10% payment processing/administration charge (where applicable).
Cancellations made within 24 hours of the scheduled collection time are non-refundable.
If a passenger fails to attend the agreed collection point or cannot be contacted, the booking will be treated as a No Show, and no refund will be due.

10.2 Event and Peak Period Bookings

Bookings for major events and peak seasonal periods require additional planning and vehicle allocation.

Deposits and payments for the following periods are non-refundable:

Christmas Eve (24 December)
Christmas Day (25 December)
Boxing Day (26 December)
New Year's Eve (31 December)
New Year's Day (1 January)
Bank Holidays
Major sporting events
Concerts
Festivals
Other high-demand dates specified at the time of booking

Refund requests outside these terms may be considered solely at the Company's discretion.

10.3 Cancellation by Regal Chauffeurs Cardiff

In the unlikely event that we are unable to fulfil your booking, we will endeavour to:

Provide a suitable replacement vehicle;
Arrange an alternative chauffeur; or
Offer a full refund of any monies paid where no suitable alternative can be provided.

Our liability shall be limited to the amount paid for the booking.

11. Booking Amendments

Customers may request amendments to an existing booking.

Examples include:

Collection time
Collection address
Destination
Passenger numbers
Vehicle upgrade
Flight information

All amendment requests must be submitted directly to Regal Chauffeurs Cardiff by telephone or email.

Amendments are subject to:

Driver availability
Vehicle availability
Operational scheduling

Additional charges may apply where amendments increase journey distance, duration or operational costs.

Drivers are not authorised to amend bookings.

12. Wedding Chauffeur Hire

Wedding bookings require additional preparation and vehicle scheduling and are therefore subject to the following terms.

12.1 Deposits

A £50 non-refundable booking fee per vehicle is required to secure your wedding booking.

Bookings are not confirmed until the required deposit has been received.

12.2 Final Payment

The remaining balance must be received no later than 7 days before the wedding date unless otherwise agreed in writing.

Failure to make payment may result in cancellation of the booking.

12.3 Wedding Hire Period

Unless otherwise agreed, quoted prices are based upon:

One ceremony location
One reception location (where applicable)
Maximum hire period specified in your quotation

Additional waiting time or extra journeys will incur additional charges.

12.4 Complimentary Waiting Time

For church, registry office or civil ceremonies, Regal Chauffeurs Cardiff will allow up to 30 minutes complimentary waiting time following the ceremony to allow photographs with the vehicle.

Additional waiting beyond this period may be charged.

12.5 Vehicle Availability

Whilst every effort is made to provide the booked vehicle, should unforeseen mechanical failure, accident or circumstances beyond our control occur, Regal Chauffeurs Cardiff reserves the right to substitute another chauffeur vehicle of equal or higher standard whenever reasonably possible.

12.6 Delays

Although every effort is made to arrive punctually, Regal Chauffeurs Cardiff cannot accept liability for delays caused by:

Road traffic incidents
Severe weather
Road closures
Police incidents
Vehicle accidents
Force Majeure

12.7 Damage

The hirer accepts responsibility for any damage caused to the vehicle by themselves or members of their party.

Repair or cleaning costs will be invoiced accordingly.

13. Corporate Bookings

Corporate account holders benefit from agreed account facilities subject to approval.

Corporate clients agree to:

Pay invoices within agreed terms;
Notify us of booking amendments promptly;
Ensure authorised personnel only make bookings on behalf of the organisation.

Persistent late payment may result in suspension or withdrawal of account facilities.

14. Chauffeur Services

Our chauffeurs are trained to provide a professional, courteous and discreet service.

Customers are expected to treat chauffeurs with respect at all times.

Drivers reserve the right to refuse service where:

Passenger behaviour is abusive;
The safety of passengers or driver is compromised;
Illegal activity is suspected;
The vehicle is likely to be damaged.

No refund shall be payable in such circumstances.

15. Tours and Sightseeing Services

Where Regal Chauffeurs Cardiff provides private tours or sightseeing services, the following additional conditions apply.

Booking

A booking is confirmed once:

The required deposit has been received; and
Written confirmation has been issued.
Unless otherwise agreed

Full payment is required no later than 28 days before the scheduled tour unless otherwise agreed.

Bookings made within 28 days of departure require full payment at the time of booking unless otherwise agreed

Tour Itineraries

Published itineraries are intended as guides, if you over stay the recommended time at a stop / sight we may need to readjust the route to ensure we return at the agreed time.

Routes, timings and attractions may change due to:

Weather
Road closures
Traffic conditions
Attraction availability
Public events
Operational requirements

Reasonable substitutions may be made without liability.

Customer Responsibilities

Customers are responsible for ensuring they have:

Appropriate travel documents;
Required visas;
Personal medication;
Appropriate clothing;
Adequate travel insurance.

Regal Chauffeurs Cardiff accepts no responsibility for costs arising from failure to make suitable travel arrangements.

Photography

Unless requested otherwise in writing before the tour commences, photographs or video containing customers may occasionally be used for legitimate promotional purposes.

Customers wishing to opt out should notify us in writing before travel.

Tour Cancellations

Unless otherwise agreed:

More than 56 days before travel – Full refund less administration charges.
Between 56 and 28 days – Deposit forfeited.
Less than 28 days before departure – No refund.

16. Price Changes

Every effort is made to maintain published prices.

However, prior to confirmation we reserve the right to amend prices due to:

Fuel costs
Government taxes
Parking charges
Toll charges
Supplier price increases
Changes requested by the customer

Once a booking has been confirmed, no increase will be made unless additional services are requested by the customer.

17. Promotional Photography

From time to time photographs or videos of our vehicles may be taken during weddings, corporate events or tours.

We will never intentionally identify customers without permission.

If you do not wish images featuring your booking to be used for marketing purposes, please notify us before your journey.

18. Customer Responsibilities

Customers are responsible for ensuring that all information provided at the time of booking is accurate and complete.

This includes, but is not limited to:

Passenger names (where required)
Collection and destination addresses
Contact telephone numbers
Flight numbers and arrival details
Number of passengers
Luggage requirements
Child seat requirements (if applicable)

Failure to provide accurate information may result in delays, additional charges or the inability to complete the journey.

Customers must also ensure that they are ready to travel at the agreed collection time. Waiting charges may apply where delays are caused by the customer.

19. Passenger Behaviour

The safety, comfort and wellbeing of our chauffeurs and passengers is our priority.

Regal Chauffeurs Cardiff reserves the right to refuse carriage or terminate a journey if any passenger:

Behaves in an abusive, threatening or violent manner.
Is under the influence of alcohol or drugs to the extent that they present a risk.
Causes damage to the vehicle.
Uses offensive or discriminatory language.
Commits or attempts to commit any unlawful act.
Places the safety of the chauffeur or other passengers at risk.

Where a journey is terminated for these reasons, no refund will be payable.

The customer will remain liable for the full booking cost together with any additional costs arising from damage or cleaning.

20. Vehicle Care and Damage

All Regal Chauffeurs Cardiff vehicles are maintained and presented to the highest professional standards.

Customers are responsible for any damage caused by themselves or members of their party, including but not limited to:

Interior or exterior damage
Broken fittings
Burn marks
Torn upholstery
Excessive soiling
Spilled food or drink
Vomit or bodily fluids

The customer agrees to reimburse Regal Chauffeurs Cardiff for the reasonable cost of repair, specialist cleaning and any loss of earnings incurred whilst the vehicle is unavailable for service.

Professional cleaning charges will be applied where necessary.

21. Food, Drink and Smoking

Unless expressly agreed in writing before travel:

Smoking, vaping or the use of e-cigarettes is strictly prohibited in all vehicles.
The consumption of food is not permitted.
Alcohol may only be consumed where prior written approval has been given by Regal Chauffeurs Cardiff.
Any alcohol being transported should remain sealed and stored safely.

Where excessive cleaning is required due to food, drink or alcohol consumption, an appropriate valeting charge will apply.

22. Seat Belts and Child Seats

Passengers must comply with all applicable UK road traffic legislation.

Seat belts must be worn at all times where fitted.

Child seats may be supplied where requested in advance and subject to availability.

Whilst every effort is made to provide suitable child seats, Regal Chauffeurs Cardiff cannot guarantee availability for every booking.

Parents and guardians remain responsible for ensuring that any child restraint used is suitable for the child travelling.

23. Luggage

Customers are responsible for ensuring that luggage requirements are disclosed at the time of booking.

The Company reserves the right to refuse excessive luggage where it exceeds the safe carrying capacity of the booked vehicle.

Fragile, valuable or irreplaceable items are carried entirely at the owner's risk.

24. Lost Property

Any property left in a vehicle will be retained where reasonably possible.

Customers should notify Regal Chauffeurs Cardiff as soon as possible if they believe an item has been left behind.

Whilst every effort will be made to recover and return lost property, the Company accepts no liability for:

Lost items
Stolen property
Damage to personal belongings

Where items are returned by courier or post, the customer will be responsible for any delivery costs.

Items not claimed within a reasonable period may be disposed of in accordance with applicable law.

25. Company Liability

Regal Chauffeurs Cardiff undertakes to provide its services with reasonable care, skill and professionalism.

However, we shall not be liable for any loss, damage, delay or failure to perform arising from circumstances beyond our reasonable control, including but not limited to:

Severe weather
Flooding
Road closures
Road traffic accidents
Vehicle breakdowns
Police incidents
Airport delays
Flight cancellations
Industrial action
Civil unrest
Acts of terrorism
Government restrictions
Public emergencies
Force Majeure events

Our liability shall, in all circumstances, be limited to the value of the booking except where liability cannot legally be excluded under applicable law.

Nothing within these Terms & Conditions excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded.

26. Force Majeure

Regal Chauffeurs Cardiff shall not be liable for any failure or delay in performing its contractual obligations where such delay or failure results from events beyond our reasonable control.

These events include, but are not limited to:

Severe weather
Flooding
Fire
Pandemic or epidemic
Government restrictions
Industrial disputes
Civil disorder
Terrorism
War
Natural disasters
Utility failures
Road closures
Mechanical failures beyond reasonable control

Where such circumstances occur, we will make every reasonable effort to provide the booked service or offer a suitable alternative where practical.

27. Complaints Procedure

We are committed to delivering an exceptional level of service.

If you are dissatisfied with any aspect of your booking, we encourage you to notify us as soon as possible so that we have the opportunity to resolve the matter promptly.

Formal complaints should be submitted in writing within 14 days of the completed journey and should include:

Booking reference
Journey date
Details of the complaint
Any supporting evidence

Complaints should be sent to:

Regal Chauffeurs Cardiff
Email: info@regalchauffeurscardiff.co.uk

We aim to acknowledge all complaints within 5 working days and provide a full response as soon as reasonably practicable.

28. Privacy and Payment Security

Regal Chauffeurs Cardiff is committed to protecting your personal information.

Personal data is collected solely for the purposes of:

Managing bookings
Providing chauffeur services
Processing payments
Meeting legal obligations
Customer service

Payment information is processed securely using approved payment providers.

Regal Chauffeurs Cardiff does not store complete payment card details once transactions have been authorised, except where legally required or permitted.

Personal information will only be shared with third parties where necessary to fulfil your booking or where required by law.

Further details are available in our Privacy Policy.

29. Website Use

By accessing or using the Regal Chauffeurs Cardiff website, you agree not to:

Use the website for unlawful purposes.
Attempt unauthorised access to our systems.
Interfere with the operation or security of the website.
Copy or reproduce website content without written permission.

All website content remains the intellectual property of Regal Chauffeurs Cardiff unless otherwise stated.

30. Amendments to these Terms

Regal Chauffeurs Cardiff reserves the right to amend these Terms & Conditions at any time.

The latest version will always be available on our website.

Bookings will be governed by the Terms & Conditions in force at the time the booking is confirmed.

31. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

For booking enquiries or customer support, please contact us:

Email: regalchauffeurservices@gmail.com

Telephone: 07823556846

Website: www.regalchauffeurscardiff.co.uk

These Terms & Conditions apply to all bookings made with Regal Chauffeurs Cardiff unless otherwise agreed in writing.